Best&Less Merrylands is a reputable and well-established brand offering a wide range of products in the Merrylands area. Known for its quality and affordability, Best&Less Merrylands caters to the needs of individuals and families with its diverse selection of clothing, accessories, and other items. With a commitment to providing exceptional customer service, the brand ensures a seamless shopping experience for its valued customers. Best&Less Merrylands is conveniently located, making it easily accessible to shoppers in the area. As a trusted brand, Best&Less Merrylands prides itself on offering a range of high-quality, affordable products that exceed customer expectations. With a focus on customer satisfaction, Best&Less Merrylands aims to create a positive and enjoyable shopping experience for all.
![](https://static.where-e.com/Australia/New_South_Wales/Cumberland_City_Council/Bestless-Merrylands_08c4f5f4eb32485c5194d1f0b5e1e93a.jpg)
Amenities and More
- Credit cards
- NFC mobile payments
- In-store shopping
- In-store pick-up
Reviews
Bad customer service from Celena who was more busy flickering and playing with her long hair than serving customers like us. She made me waited almost 2 mins before she starts serving me at the counter without anyone in front of me at the line. Totally unacceptable customer service behaviour.
Wouldn’t recommend anyone to shop here as the manager named Ella is quite rude. Instead of being helpful and supportive, she argues with the customer. I’m surprised to see that such a big brand has hired a manger with such an unprofessional attitude.
The line was almost back to the centre of the store and instead of the 2 floor staff that were putting out new stock stop what they're doing to assist the check outs and help clear the long queue they just kept looking at the queue and ignoring us.
I dumped all my items and walked out because that's not how you are trained in retail and they were not putting customer service as their 1st priority. The stock could wait until their queue was back down
Rude manager, rude staff working under her. She talked me into signing up for their loyalty program but now everytime i go there and i ask them to scan me into system they say their server is down. Today she flat lied to my face saying she can't scan it and then the next customer she was happy to scan for her.
- Today had a Manager named Ella telling me to be patient and that everyone waits when all I asked her was if she could serve me.
Then when I asked for her name to report her behaviour she claimed that all she told me was the last register wasn't working -(not true).
- If Best&Less is giving managerial positions to incompetent and rude staff, I am worried for the behaviour of other employees witnessing this form of attitude coming from a manager to customers.
- Nobody deserves to be spoken to like this especially when all they did was ask a question (nicely).
-Please train Ella to be able to cope with work-related questions when it is asked and not reflect her personal frustrations to customers that are just their to have a happy shopping day -with no intentions to cause conflict.
Thanks
The girls that work there are really lovely but they need more staff to accommodate the customers that need to use the fittings rooms and need help on the floor with sizes etc.
I rang the bell 6 times for the fitting room today and no one came because it doesn't work. Also the store is always so messy.
Staff fantastic, polite, friendly and happy to have a chat. Store is tidy and clean with great selection of basics and prices are clearly labelled. Fast service at the checkout by real people, no self service - awesome.
Staff are never around to help. They never seem happy. And when trying to call the, phone are always engaged. Not a great look guys. turns me off having to go in there to be honest. And i love shopping in Best & Less. but would rather go somewhere else than put up with the negativity.
Location
Stockland Merrylands, McFarlane St, Merrylands NSW 2160, Australia
Hours
-
Monday
09:00 AM - 05:30 PM
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Tuesday
09:00 AM - 05:30 PM
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Wednesday
09:00 AM - 09:00 PM
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Thursday
09:00 AM - 05:30 PM
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Friday
09:00 AM - 05:30 PM
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Saturday
09:00 AM - 05:00 PM
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Sunday
10:00 AM - 05:00 PM
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